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Terms of Service

Last Updated: November 8, 2025

1. Agreement to Terms

By accessing or using Clasyo, a service provided by Timesten Technologies, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.

2. Description of Service

Clasyo is a cloud-based school management system that provides tools for managing students, teachers, attendance, examinations, fees, and other school-related activities.

3. User Accounts

3.1 Account Creation

To use our service, you must:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Be responsible for all activities under your account
  • Notify us immediately of any unauthorized access

3.2 Account Types

We offer different account types with varying features:

  • Super Admin: Full system access and control
  • School Admin: School-level management
  • Teachers: Class and student management
  • Staff: Limited administrative access

4. Acceptable Use

4.1 You Agree To:

  • Use the service in compliance with all applicable laws
  • Respect the privacy and rights of others
  • Provide accurate information
  • Use the service only for its intended purpose

4.2 You Agree NOT To:

  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Upload malicious code or viruses
  • Attempt to gain unauthorized access
  • Interfere with the service's operation
  • Resell or redistribute the service
  • Use the service for fraudulent purposes

5. Subscriptions and Payments

5.1 Pricing

Subscription fees are listed on our pricing page. We reserve the right to change prices with 30 days' notice to existing subscribers.

5.2 Billing

  • Subscriptions are billed in advance on a monthly or annual basis
  • Payment is due at the start of each billing cycle
  • Failed payments may result in service suspension

5.3 Refunds

Refunds are handled on a case-by-case basis. Contact our support team within 14 days of purchase for refund requests.

6. Data and Privacy

Your use of our service is also governed by our Privacy Policy. We take data protection seriously and implement appropriate security measures to protect your information.

6.1 Your Data

  • You retain ownership of all data you upload
  • You grant us license to use your data to provide the service
  • You are responsible for backing up your data
  • We may access your data for support purposes with your consent

7. Intellectual Property

The Clasyo platform, including its code, design, features, and content, is owned by Timesten Technologies and protected by copyright and other intellectual property laws.

  • You may not copy, modify, or distribute our software
  • You may not reverse engineer or decompile our code
  • Our trademarks and logos may not be used without permission

8. Service Availability

We strive to provide reliable service but do not guarantee 100% uptime. We may perform maintenance that temporarily affects service availability.

8.1 Service Level

  • Target uptime: 99.5%
  • Scheduled maintenance will be announced in advance
  • Emergency maintenance may occur without notice

9. Limitation of Liability

To the maximum extent permitted by law, Timesten Technologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service.

10. Disclaimer of Warranties

The service is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

11. Termination

11.1 By You

You may cancel your subscription at any time through your account settings.

11.2 By Us

We may suspend or terminate your account if you:

  • Violate these Terms of Service
  • Fail to pay subscription fees
  • Engage in fraudulent or illegal activities
  • Abuse or misuse the service

11.3 Effect of Termination

Upon termination, you will lose access to the service. You may request a copy of your data within 30 days of termination.

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify users of material changes via email or through the platform. Continued use of the service after changes constitutes acceptance of the new terms.

13. Governing Law

These Terms of Service are governed by the laws of Kenya. Any disputes shall be resolved in the courts of Nairobi, Kenya.

14. Contact Information

For questions about these Terms of Service, please contact us:

Acceptance: By using Clasyo, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.